The flights, hotels, rental cars and other travel related services booked through OnVoya are provided by a broad range of third-party suppliers such as airlines, hotel chains, travel agents, travel wholesalers, travel aggregators, rental car companies, cruise lines, railroad operators, bus-line operators, tour operators and local activity providers (e.g., a whale-watching charter or a river rafting guide).
You can always tell who the supplier is as we disclose this three places: 1) In the actual search result we will say, for example, that a flight is from CheapOAir or Expedia or directly from an airline; 2) On the checkout page we again, repeat the supplier's name; and, 3) You should always receive an email confirmation directly from the supplier.
Once you purchase an itinerary, it is always best to contact the supplier directly for customer service. If your customer service issues are not satisfactorily resolved by the travel supplier, we are here to help, but please know that the supplier’s terms and conditions will apply. OnVoya can be contacted at: (866) 617-8460 or email@example.com