All changes and cancellations to your reservation must be made directly with the airline or travel supplier with whom you booked. All changes or cancellations are subject to the airline's change and cancellation policies.
Cancellation penalties vary based on the class of service booked and advanced purchase rules. Based on the airline's policies, all or some of the value of your ticket may be lost. Additional fees may be assessed. Any refund may be in the form of a credit toward future travel on that airline.
Hotels generally have a more lenient policy for changes and cancellations. When booking your hotel you will be informed if the hotel has a special rate for non-refundable bookings, internet only bookings or last minute bookings. Other rates may give you a 24 to 48 hour cancellation time frame with no charge. Rules change widely for international hotels. Always check the fine print.
If you experience difficulty reaching the supplier's customer support, you can contact OnVoya for help: (866) 617-8460 or firstname.lastname@example.org