OnVoya’s patented, AI-powered system is built to learn. As you know, learning happens in many ways. For example, we learn what you care about based on the searches you conduct and the filters you apply (e.g., business class, leaving in the morning, etc.). OnVoya also learns by asking you questions (e.g., What are your preferred airlines? Do you care more about low fares or getting to where you’re going in a hurry?) The more you use OnVoya -- plus, the more you choose to tell us -- the better we get. That’s how we learn to deliver travel options that are most relevant to you. It’s really no different than developing a great working relationship with human travel agent.
Also, make use of our unique ValueIQ feature that gives you the good news (the included perks) and the bad news (the potential fees) on almost every flight. Afterall, it’s only when you can see what is and isn’t included that you can make a smart “value-based” decision.